FAQs
We respond to messages and emails in the order we receive them, and we aim to get back to you within 24–72 hours. Your patience is appreciated—we’re here to help!
Orders can move quickly through our system. Our warehouse often processes them within 24 hours. If you need to correct your shipping address, contact us ASAP with your name and order number.
We'll do our best to update it before it ships—but once it’s out the door, we can’t guarantee changes.
Our standard processing time is 3–8 business days from the time your order is placed.
Most are ready within 24 hours, but during high-volume periods, it may take up to 8 business days.
If it’s been more than 10 business days, please reach out—we’ll jump in to assist.
We ship out Monday to Friday (excluding major holidays).
After placing your order, you can expect shipping within 2–8 business days.
Once shipped, you’ll get a tracking number via email.
Delivery times typically range from 5–35 days, depending on your location.
Yes, we do! International orders usually arrive 5–20 days after they ship.
Orders are dispatched within 1–2 days after processing.
We’re so sorry about that! If you received a damaged item, please contact our support team with your name and order number, and we’ll sort it out right away.
Absolutely. Once your order leaves our warehouse, you’ll receive an email with your tracking number. Need help tracking or didn’t get an email? Reach out to us at: